APC Direct - Refund Policy

If you have any questions on the above, please contact us prior to sending your parcel.

• Refunds will be provided based on the service definitions on the specific service selected at payment; please review your service definition.
• Please note that refunds can’t be processed for any consequential loss.
• Should a refund be appropriate, it shall be made back to the payment method originally used to book the transaction or into a prepay account with APC-Direct.co.uk - refunds can only be processed to the contracted party who booked the order.
• Refunds to PrePay can take 1-2 working days to process.
• Refunds to the original payment method can take 5-7 working days, as all refunds must undergo a process to ensure that no collection took place.
• You have a maximum of 28 days from the date the order was placed to request a refund.